Frequently Asked Questions

1. Where can I learn more about career opportunities at Giant Tiger?
2. How can I find out if you carry a product?
3. What should I do if I cannot find an item in the store?
4. Are you offering online shopping?
5. What should I do if I experience a problem in a store?
6. What should I do if a shopping cart damages my vehicle in the parking lot?
7. What is the warranty on electronic items?
8. What is your return / refund policy?
9. What is Giant Tiger's coupon policy?
10. How can I obtain information on the Giant Tiger franchise program?

Q1. Where can I learn more about career opportunities at Giant Tiger?

For more information click here

Q2. How can I find out if you carry a product?

Product information is only available in the store. Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the customer service desk or speak with a department supervisor.

Q3. What should I do if I cannot find an item in the store?

Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note many of our items are one time opportunities and can not be reordered.

Q4. Are you offering online shopping?

Currently, we do not offer the option to purchase online from Giant Tiger.

Q5. What should I do if I experience a problem in a store?

If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may e-mail Giant Tiger Stores Limited at customerservice@gianttiger.com.

Q6. What should I do if a shopping cart damages my vehicle in the parking lot?

Giant Tiger stores cannot be responsible for damages caused by carts.

Q7. What is the warranty on electronic items?

Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.

Q8. What is your return / refund policy?

For more information please click here

Q9. What is Giant Tiger's coupon policy?

For more information please click here

Q10. How can I obtain information on the Giant Tiger franchise program?

Interested candidates should submit their resume to careers@gianttiger.com